Returns

If the item did not fit, or if there has been an irregularity, how can you do to get to change it to the right or a different product?

  • If by any reason you are not satisfied with your purchase and you need to exchange or return it, you must send an email to info.us@cata1og.com and then, specifying your order number for our agents to be able to provide you with the best support and service.
  • To change your order you have 30 Free Shipping Return days to send back the merchandise, with all tags still attached. All items must be unworn and free of scents or marks, and they must be returned in their original packaging.
  • Your product should be approved for exchange by our returns department and fulfill the criteria and conditions of the new state of the products to be received as a change.
  • All returns and exchanges are subjected to quality approval from our warehouse.
  • Our warehouse must confirm the item’s arrival in order to proceed with an exchange.
  • If you have an issue with your order, shipping process, payment method, or state of the product; where can you contact us? 

  • You can write us to the email:

    You can also call or write to us:

    • USA:
  • +1 786 216 4448
  • +1 855 425 7140